Honda North DL0891 ABN 60 008 752 010 recognises the importance of your privacy. We understand your concerns about the security of personal information and are committed to protecting the personal information that we hold about you.
Honda North is committed to complying with the Australian Privacy Principles which govern the collection, use, storage and disclosure of personal information by businesses and allow individuals to access that information and have it corrected if it is incorrect.
Personal information is information or an opinion about you.
Honda North collects most personal information directly from you. For example, you provide us with your information, including your name, address and telephone number, when you purchase a car or deal with us over the telephone.
We only collect and hold information about you that is necessary for us to perform the services or provide the goods you request from us, and we handle it in accordance with the APPs as detailed in the Privacy Act 1988 (Cth).
2. The kinds of personal information collected and held by Honda North
The types of personal information we collect may include:
- Name, address, email address, DOB, employment details, gender, driver's licence number and telephone number.
3. How we collect and hold your personal information
Where possible we will collect your personal information directly from you, for example if you enquire about our products and services or you enter into a contract with us. Sometimes we may collect your personal information from third parties. Those third parties include original equipment manufacturers, finance and insurance companies (in relation to your request for products or services) and service providers or individuals (where we conduct a credit, employment or reference check).
You can browse through our websites, including searching for a vehicle, without registering any of your Personal Information, unless you complete a form via our websites and send it to us. We do not disclose any information collected on the website to any organisation not related to this company. When you provide us with information on our websites we may ask your permission to contact you in the future about products or promotions related to this company. If you give your permission you will be given the opportunity to withdraw it at any later time we contact you. If you do not give your permission you will not be contacted again except as it pertains to your specific request. Honda North does not control the content of material accessible on any sites cross-referenced or hyperlinked to, from or within our web site. Accordingly it is the responsibility of the user to make their own decisions about the relevance or accuracy, currency and reliability of information found on those sites.
We have security measures in place to protect your personal information whilst under our control. These measures include controls around access to our premises and systems, requiring our employees to comply with this policy, and third party service providers' adherence to the APP guidelines. Personal information is de-identified, deleted or destroyed securely when no longer required by us.
4. Why we collect and hold your personal information
We will only collect and hold your personal information where it is reasonably necessary to enable us to carry on our business or provide products and services to you. If you do not provide this information it may not be possible for us to conduct business with you or supply you with the products or services you require. The situations where we may collect and hold your personal information include:
- If you contact us or make an enquiry
- If you buy a vehicle from, or book a service through, one of our dealerships
- If you opt in to a business newsletter
- If you are a customer or client of one of our businesses
- If we have a business relationship with you
- If you apply for a position with the company or we are considering you as a contractor
- Where it is necessary to comply with any law or regulation governing the conduct of our business
5. Why we use and disclose your personal information
We may use or disclose your personal information for the primary purpose for which it is collected e.g. to provide you with products or services you have requested, to consider your application for a position or to comply with a law or regulation. We may also use and disclose your personal information for a purpose related to the primary purpose where you have consented or where you would reasonably expected us to disclose that information e.g. to administer a warranty or other service to which you are entitled, to notify you about changes to our services, or in the ordinary operation and administration of our business, or to tell you about other products and services that may be of interest to you, or to learn more about your expectations of us and how we can meet them.
We may share your personal information with our subsidiaries. We may disclose your personal information:
- to vehicle and parts original equipment manufacturers, financiers, insurers, agencies and our contractors or third party service providers in Australia in connection with the purposes set out above;
- to manufacturers and third party service providers overseas, again in connection with the purposes set out above;
- or if we are allowed or required to by the Australian Privacy Principles, a Court or by regulation or law.
We will only disclose your personal information to third parties without your consent in the circumstances set out in this policy or as otherwise notified to you at the time of collection
6. How you can access your personal information or seek to correct it
You may request access to the personal information we hold about you. We will respond to your request within 30 days. If you believe the information is incorrect, incomplete or inaccurate you can contact us and ask us to correct it. If we refuse to give you access or correct it or restrict or limit your request we will explain why (for example numerous frivolous or unreasonable requests). For all personal information requests please contact the Honda North Privacy Officer via email: firstname.lastname@example.org, by mail Attn. Privacy Officer 432 Scarborough Beach Rd, Osborne Park, WA 6017 or by phone (08) 9449 9000.
7. Privacy complaints
If you have a complaint about the treatment of your personal information please contact us first, ideally in writing. It would assist us if you could indicate that you are making a "Privacy Complaint". We will investigate your complaint and respond within 30 days setting out the steps we will take to resolve your concerns. If you are not satisfied with the outcome we will happily discuss further or you may ask the Office of the Australian Information Commissioner (OAIC) to investigate your complaint. Further information on the OAIC complaint process is available at www.oaic.gov.au.
8. Information collected by our Server (Cookies).
We collect information from our website using "IP files". When you visit this site our system will record your IP address (the address which identifies your computer or mobile device on the internet), the date and time of your visit, the site from which you linked to our site, the pages viewed and any information downloaded. You cannot be identified from this information and it will only be used for the purpose of site analysis and to help us offer improved online services.
9. How to contact us for issues concerning privacy
You may contact the Dealer Principal at one of our dealerships or the Manager at one of our businesses direct. Contact details (including telephone number and addresses) appear on the relevant website. You may also contact our Privacy Officer via email: email@example.com, by mail Attn. Privacy Officer 432 Scarborough Beach Rd, Osborne Park, WA 6017 or by phone (08) 9449 9000.
This policy was last updated in April 2014. We reserve the right to change our Privacy Statement. If our policy is updated, we will post the updated policy to our website www.hondanorth.com.au.